Opportunities and Challenges of Workplace Diversity or Root Cause Analysis

Opportunities and Challenges of Workplace Diversity: Theory, Cases, and Exercises

Author: Kathryn Canas

For courses in Diversity, Organizational Behavior, and Human Resource Management

 

Diversity and the Workplace teaches students to uncover and understand the complexities of managing diversity through a unique dialogue of opportunity.

 

Table of Contents:

Introduction

Kathryn A. Cañas and Harris Sondak

 

PART ONE

UNCOVERING THE COMPLEXITIES OF WORKPLACE DIVERSITY

 

1. Diversity in the Workplace: A Theoretical Perspective

Kathryn A. Cañas and Harris Sondak

 2. Diversity in the Workplace: A Legal Perspective

P. Corper James

 

PART TWO

MANAGING AND MISMANAGING: CASE STUDIES ON AMERICAN BUSINESS

 

3. Gender

Morgan Stanley Settles Bias Suit with $54 Million

Patrick McGeehan

Off-Ramps and On-Ramps: Keeping Talented Women on the Road to Success

Sylvia Ann Hewlett and Carolyn Buck Luce

 Augusta National

Ray B. Swart, Ashish K. Singh, and Andrew Nelson under the supervision of James S. O’ Rourke

Mother’s Work Inc.: Brand Image and Accusations of Employment Discrimination

Carolyn E. Billick and Lusiena H. C. Wong under the supervision ofJames S. O’Rourke

4. Race and National Origin

Abercrombie & Fitch Bias Case is Settled

Steven Greenhouse

            The Truth About Mentoring Minorities

                        David A. Thomas

Texaco, Inc. Racial Discrimination Suit (A) Texaco, Inc. Racial Discrimination Suit (B)

Tanya Goria, DeWayne Reed, and Dan Skendzel under the supervision of James S. O’Rourke

Tostadas, Tortilla Chips, and Bank Loans: Wells Fargo and Salinas y Salinas

      Catharine E. Carrales under the supervision of Greg Fairchild

5. Age

As Layoffs Rise, So Do Age-Discrimination Charges

Shaifali Puri

It’s Time to Retire Retirement

Ken Dychtwald, Tamara Erickson, and Bob Morison

Asleep At The Wheel: Ford Motor Company’s Exclusion of the Older Worker

Kathryn A. Cañas and Harris Sondak

6. Religion and Spirituality

The Many Delicate Issues of Spirituality in the Office

Eilene Zimmerman

Taking Religion to Work

C. Stone Brown

Purity of Spirit: Tom’s of Maine

Adapted by Kathryn A. Cañas and Harris Sondak from a case written by Edmund R. Gray

7. Sexual Orientation

Wal-Mart Sets a New Policy That Protects Gay Workers

Sarah Kershaw

Selections from Straight Talk About Gays in the Workplace: Creating an Inclusive, Productive Environment for Everyone in Your Organization

Liz Winfeld

The Cracker Barrel Restaurants

John Howard

8. Disabilities

By Telecommuting; The Disabled Get a Key to the Office, and a Job

Eve Tahmincioglu

Excerpt from The Inclusive Corporation: A Disability Handbook for Business Professionals

Griff Hogan

In the Eye of the Perfect Storm: Organizations Creating Accessibility–BOOST, IBM, and GM

Kathryn A. Cañas and Harris Sondak

9. Exemplary Organizations

Exemplary Organizations for Diversity Management

Diversity as Strategy

David A. Thomas

 

PART THREE

EXERCISES: DEVELOPING THREE ESSENTIAL SKILLS

 

10. Analyzing Self

Your Pie Chart

Taylor Cox and Ruby L. Beale

Awareness of Cultural Identity

Marquita Byrd

Socialization and the "Ism" Prism

William Sonnenschein

Diversity Questionnaire

William Sonnenschein

First Thoughts

Jonamay Lambert and Selma Myers

Masculine and Feminine Speaking Styles

Kathryn A. Cañas and Harris Sondak

11. Understanding Difference

What Constitutes Sexual Harassment?

Kathryn A. Cañas, P. Corper James, and Harris Sondak

The Older Employee

Kathleen R. Butterworth, Christopher R. Corcoran, and Gary N. Powell

Religion and Spirituality–What Could be Happening Here?

Kathryn A. Cañas and Harris Sondak

Discrimination Based on Sexual Orientation–Counting the Costs

Amy J. Zuckerman and George F. Simons

The Ten Commandments of Interacting with People with Disabilities

Kathryn A. Cañas and Harris Sondak

Cultural Diversity

Jonamay Lambert and Selma Myers

12. Assessing Organizations

Examining Exemplary Leaders in Managing Diversity

Kathryn A. Cañas and Harris Sondak

Analysis of Consulting Companies

Kathryn A. Cañas and Harris Sondak

Opening the Sports Page

Kathryn A. Cañas and Harris Sondak

The Diversity Consulting Team

Kathryn A. Cañas and Harris Sondak

Nine Symptoms that May Indicate a Need for Diversity Training

Lee Gardenswartz and Anita Rowe

Managing Diversity Questionnaire

Lee Gardenswartz and Anita Rowe

Asking Good Questions

Lee Gardenswartz and Anita Rowe

Book about: Agency Partnerships And Limited Liability Entities or Financial Modeling under Non Gaussian Distributions

Root Cause Analysis: Improving Performance for Bottom-Line Results

Author: Robert J Latino

While previous editions focused on the generic term RCA, this edition addresses root cause analysis, failure modes and effects analysis (FMEA), and opportunity analysis as a complete system. Root Cause Analysis: Improving Performance for Bottom-Line Results, Third Edition features revised and expanded material including healthcare cultures, software vs. methodology, beginners vs. veterans, RCA definition standardization, RCA procedures, methodologies review, FMEA methodology and detectability, focus on measuring ROI, emphasis on broad applicability, event/consequence, precursors and chronics vs. acute, RCA forum participation, problem solving/brainstorming, and Six Sigma Enhancements.