Managing Health Care Demand or Designing the Total Area Network

Managing Health Care Demand

Author: Gary Montros

This practical resource explores demand management and the impact that informational technology and patient empowerment has for providers who are restructuring to meet new market pressures. A systematic method for implementation of demand management strategies is included.

Booknews

Articulates a broad new perspective on demand management, delivering a set of guidelines supported by research. The authors argue that comprehensive demand management programs will help reaffirm the best out of the physician-patient relationship, improve overall provider productivity and individual and population health, while at the same time positively impacting financial performance and long term customer retention. They explore five elements necessary to achieve this proposition, including segmentation of the population to enable mass customization, the integration of multiple channels, the integration of programs and services, and increasing opportunities for active learning. Annotation c. by Book News, Inc., Portland, Or.

Table of Contents:

	Foreword
	Preface
	Acknowledgments
	Introduction
Pt. I	Fundamentals	1
Ch. 1	Improving Consumer Health & Demand	3
Ch. 2	The Four Domains of Demand Improvement	21
Ch. 3	Past Efforts in Utilization Management	41
Ch. 4	Why Improve Demand?	60
Ch. 5	How Well Does Demand Management Work?	72
Pt. II	Foundations	95
Ch. 6	Behavioral Foundations	97
Ch. 7	Systems Foundations	119
Ch. 8	Information Foundations	131
Ch. 9	Communications Foundations	155
Ch. 10	Developing a Strategic Foundation	168
Pt. III	Changing Behavior	199
Ch. 11	Prompting & Persuading	203
Ch. 12	Education	219
Ch. 13	Social Advocacy	235
Ch. 14	Incentives	245
Ch. 15	Marketing, Negotations & Empowerment	258
Pt. IV	Planning Programs	279
Ch. 16	Planning Demand Improvement Initiatives	281
Ch. 17	Choosing Tactics	310
Ch. 18	Deciding Who Does What	323
Ch. 19	Community-Based Initiatives	357
Ch. 20	Evaluating Demand Improvement Initiatives	370
Pt. V	Demand Improvement Applications	395
Ch. 21	Health Improvement	397
Ch. 22	Decision Improvement	435
Ch. 23	Disease Management	478
Ch. 24	Disability Management	508
Ch. 25	Final Comments	523
	Index	541
	About the Authors	556

See also: Honnêteté Absolue :la Construction d'une Culture D'entreprise qui Évalue la Conversation Droite et Récompense l'Intégrité

Designing the Total Area Network: Intranets, VPN's and Enterprise Networks Explained

Author: Steve Pretty

Tackles the many issues surrounding one of the most important assets in any company: its network. Modern networks need to be fast and effective to meet the ever-increasing need to for more information and faster communication. This text offers a clear and concise presentation of the key issues for those involved in the purchase, management, planning and implementation of communication networks. It provides the broad technical understanding required to ask the right questions, set viable plans and avoid expensive investment and deployment mistakes.

* Explains effective and practical design techniques for communication networks

* Advises how to avoid the common pitfalls associated with setting up and running a network

* Focuses on the techniques for planning and assembling network technology

* Presents numerous real examples

This is essential reading for network designers and will be recommended reading for students in computer science, electrical and electronic engineering and telecommunications courses.

Norris and Pretty tackle the many issues surrounding the design of one of the most important communication infrastructures in a company. The enterprise network needs to be fast and effective to meet an ever increasing demand for more information and communication. It provides broad technical understanding to aid those involved in the purchase, management, planning and implementation of enterprise networks. Effective and practical design techniques are explained in detail and are illustrated with real examples. It also discusses the associated pitfalls which often occur to show the reader what not to do when setting upa network.