Sunday, January 4, 2009

Quality Management Plus or Public Relations Strategies and Tactics

Quality Management Plus: The Continuous Improvement of Education

Author: Roger Kaufman

This practical guide provides answers to the 'whats', 'whys' and 'hows' of quality management (QM) as educational leaders are trying to define quality in their schools and districts. Using the successes of the private sector as a starting point, the authors show administrators how to apply QM in their school or district, how to make sound decisions and how to cope with setbacks. They provide all the essential information to make a wise and practical choice about quality and how to get the process under way.



Table of Contents:
Preface
Acknowledgments
About the Authors
1Quality Management (QM): Delivering Continuous Improvement1
Education, Quality, and Quality Improvement1
Quality Management6
Basic Elements of Quality Management (QM)7
A Commitment to Achieve a Better Future19
2Elements of QM in Education22
Is QM Appropriate for Education?22
The Building Blocks of QM: What's Involved23
Putting Deming's Principles to Work in Education49
So?51
3Implementing QM in Your School or District54
What Is Involved?54
Some Additional Specifics for Installing QM61
Awards - Recognizing Quality - and Beyond Awards88
Sometimes Quality Initiatives Get Things Out of Balance: How to Keep QM From Failing90
4Quality Management Plus: QM+ Delivers More93
Do Most Quality Programs Go Far Enough?93
Quality Management "Plus" (QM+)96
What's to Be Gained by Using QM+?101
QM, QM+, Strategic Planning, Strategic Planning Plus (SP+), and Continuous Improvement110
5The Quality System: Assuring Scientific Bases for Decision Making115
The Importance of High Quality Data in Decision Making115
Decisions and Continuous Improvement: Getting the Facts119
A Summary of Each Graph Used and the Information It Generates153
A Guide to Data-Based Decision Making153
Putting the Data to Work155
6Dealing With Breakdowns: The Rest of the Story157
Quality Improvement Efforts Are Primarily Interpersonal and Not Statistical157
Breakdowns: A Challenge to Commitment to One Team, Quality, and Data-Based Decisions158
Dealing Effectively With Breakdowns: Six Steps162
Costs Versus Benefits168
7Put It All to Work170
The Basic Tools and Concepts of Quality Management Plus170
Delivering on the Promise of QM+173
Using Quality Management Plus in Your School or System176
The Challenge178
References181
Suggested Readings187
Index191

New interesting book: Bolt of Fate or Scorched Earth

Public Relations, Strategies and Tactics: Study Edition

Author: Dennis L Wilcox

Designed to give your students the extra support they need to succeed in your classroom, our Study Edition of Wilcox's Public Relations: Strategies and Tactics offers perforated chapter practice tests at the end of the textbook, an optional Practice Test Solutions Manual with access to professional tutoring, and an Instructor's Testing Manual with solutions to the practice tests and ready-made midterm and final exams. The role of public relations, ethics, public relations departments and firms, research in public relations, program planning, communication in public relations, public opinion and persuasion, new technologies in public relations, public relations and the law, corporations, politics and government, international public relations, nonprofit organizations, and the written, spoken, and visual tactics of public relations.



No comments: