Quality Management Plus or Public Relations Strategies and Tactics

Quality Management Plus: The Continuous Improvement of Education

Author: Roger Kaufman

This practical guide provides answers to the 'whats', 'whys' and 'hows' of quality management (QM) as educational leaders are trying to define quality in their schools and districts. Using the successes of the private sector as a starting point, the authors show administrators how to apply QM in their school or district, how to make sound decisions and how to cope with setbacks. They provide all the essential information to make a wise and practical choice about quality and how to get the process under way.

Table of Contents:

	Preface
	Acknowledgments
	About the Authors
1	Quality Management (QM): Delivering Continuous Improvement	1
	Education, Quality, and Quality Improvement	1
	Quality Management	6
	Basic Elements of Quality Management (QM)	7
	A Commitment to Achieve a Better Future	19
2	Elements of QM in Education	22
	Is QM Appropriate for Education?	22
	The Building Blocks of QM: What's Involved	23
	Putting Deming's Principles to Work in Education	49
	So?	51
3	Implementing QM in Your School or District	54
	What Is Involved?	54
	Some Additional Specifics for Installing QM	61
	Awards - Recognizing Quality - and Beyond Awards	88
	Sometimes Quality Initiatives Get Things Out of Balance: How to Keep QM From Failing	90
4	Quality Management Plus: QM+ Delivers More	93
	Do Most Quality Programs Go Far Enough?	93
	Quality Management "Plus" (QM+)	96
	What's to Be Gained by Using QM+?	101
	QM, QM+, Strategic Planning, Strategic Planning Plus (SP+), and Continuous Improvement	110
5	The Quality System: Assuring Scientific Bases for Decision Making	115
	The Importance of High Quality Data in Decision Making	115
	Decisions and Continuous Improvement: Getting the Facts	119
	A Summary of Each Graph Used and the Information It Generates	153
	A Guide to Data-Based Decision Making	153
	Putting the Data to Work	155
6	Dealing With Breakdowns: The Rest of the Story	157
	Quality Improvement Efforts Are Primarily Interpersonal and Not Statistical	157
	Breakdowns: A Challenge to Commitment to One Team, Quality, and Data-Based Decisions	158
	Dealing Effectively With Breakdowns: Six Steps	162
	Costs Versus Benefits	168
7	Put It All to Work	170
	The Basic Tools and Concepts of Quality Management Plus	170
	Delivering on the Promise of QM+	173
	Using Quality Management Plus in Your School or System	176
	The Challenge	178
	References	181
	Suggested Readings	187
	Index	191

New interesting book: Bolt of Fate or Scorched Earth

Public Relations, Strategies and Tactics: Study Edition

Author: Dennis L Wilcox

Designed to give your students the extra support they need to succeed in your classroom, our Study Edition of Wilcox's Public Relations: Strategies and Tactics offers perforated chapter practice tests at the end of the textbook, an optional Practice Test Solutions Manual with access to professional tutoring, and an Instructor's Testing Manual with solutions to the practice tests and ready-made midterm and final exams. The role of public relations, ethics, public relations departments and firms, research in public relations, program planning, communication in public relations, public opinion and persuasion, new technologies in public relations, public relations and the law, corporations, politics and government, international public relations, nonprofit organizations, and the written, spoken, and visual tactics of public relations.